Why is your personal information collected?

Personal information is collected as part of the application process for Artroyd.

What information is collected?

The personal information that must be collected during the application process is set out in legislation. Artroyd may also ask for additional information if they have reason to believe that information already provided is inaccurate, or it is otherwise necessary for Artroyd to carryout decision-making functions.

How will your information be used?

Artroyd may use the personal data you have provided in a number of ways, for example:

  • to contact you regarding making a new application or renewing an existing registration;
  • to contact you if they require further information regarding your application.

How will your information may be shared?

In accordance with section 139 of the 2004 Act, Artroyd may share information with relevant authorities, including local authorities; registered social landlords; and any authority administering Housing Benefit or Universal Credit. Information may also be shared with Police Scotland for the purposes of preventing and detecting crime.

Accuracy of Information Held

We want to make sure that any personal information we hold about you is accurate. You must provide accurate information when applying.

Your personal data rights

Under data protection law, you have rights we need to make you aware of. The rights available to you depend on the reason for processing your information. The General Data Protection Regulation (GDPR) provides the following rights for individuals:

  1. The right to be informed – about the collection and use of your personal data, this is covered in this Privacy Notice
  2. The right of access – Individuals have the right to access their personal data. This can be exercised by using the renew / update journey to view your information or by contacting the relevant local
  3. The right to rectification – Inaccurate personal data can be rectified, or completed if it is incomplete, by the landlord via the renew / update journey or by contacting the relevant local authority
  4. The right to erasure – GDPR introduces a right for individuals to have personal data erased.
  5. The right to restrict processing – Individuals have the right to request the restriction or suppression of their personal data.
  6. The right to data portability – The right to data portability allows individuals to obtain and reuse their personal data for their own purposes across different services, allowing them to move, copy or
    transfer personal data easily from one IT environment to another in a safe and secure way, without affecting its usability. Doing this enables individuals to take advantage of applications and services
    that can use this data to find them a better deal or help them understand their spending habits. If you require a copy of the data held within your registration this can be accessed via the Renew / Update journey or by contacting the local authority.
  7. The right to object – GDPR gives individuals the right to object to the processing of their personal data in certain circumstances.
  8. Rights in relation to automated decision making and profiling – GDPR has provisions on automated individual decision-making (making a decision solely by automated means without any human
    involvement) to prevent any adverse automated decision making.

The Information Commissioner’s Office

The Information Commissioner’s Office are the supervisory authority responsible for data protection in the UK. If an organisation has been unable, or unwilling, to resolve your information rights concern, you have the right to lodge a complaint with the ICO.

For further information, including independent data protection advice and information in relation to your rights as an individual, you can contact the Information Commissioner Scotland Office in the following ways:

Email: Scotland@ico.org.uk
Telephone: 0303 123 1115
Website: www.ico.org.uk
The Information Commissioner’s Office – Scotland
45 Melville Street


We seek to ensure that the information and help provided on this website is up to date and accurate.